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February 28, 2008
The Great Starbucks Outage
By now you've heard or experienced Starbucks three hour closing Tuesday night.
What did they do and why?
Watch this video (8 minutes) from their learning guru, Elliott Masie of the Masie Center.
On Feb 26, 2008, Starbucks closed over 7,000 stores for a unique 3 hour company-wide training effort. 135,000 people trained and/or refreshed in 3 hours!
Can we adapt this method to libraries? Is this a complementary strategy to our staff days?
Would the press cover our 3 hour closing like they did for caffeine addicts? It's actually a good thing to be missed. The opposite would be bad.
Stephen
Posted by stephen at February 28, 2008 11:04 PM