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September 24, 2007
Trust
Trust is a pretty essential component of the library worker's relationship with their clients.
If you've got a minute, read this short post of David Maister's four dimensions of trust:
1. Credibility
2. Reliabilty
3. Intimacy
4. Self-Orientation
How is trust earned? What causes trust to increase or decrease? How do you do it right?
Discuss in small groups. Making the trust dimensions visible makes teams great.
Stephen
Posted by stephen at September 24, 2007 11:03 PM