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September 10, 2007
Read to Help - Check it Out
Check out the University of Alberta Cameron Library's online help...
They have launched a new service called "Cameron Library Help"
http://www.library.ualberta.ca/cameronhelp/
Pam Ryan tells me about it:
"The technology is just a dead-simple web-based help desk platform but the service is that users need not leave their workstation for help. If just an IM-type transaction is needed, great. However, its more than just a chat service. If the user needs us to come to them, we go. We are calling it our "summoning" service because we know users would rather suffer than leave their workstation for help. We're servicing over 200+ computers spread over four floors with this. I'm really looking forward to evaluating it at the end of the term."
It's on their homepage too.
Cool! Like I've said a few times lately, everyone is a distance user - if they're not there right in front of your face.
Stephen
Posted by stephen at September 10, 2007 10:43 AM