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April 2, 2007

MySpace is a Bully

OK, last week I got this e-mail:

"Your MySpace account has been deleted for violating our Terms of Service.

This is usually due to one of the following:

* Nude images, sexually suggestive or violent photos
* Covering our banner ads with HTML
* Harassing other users
* You do not meet the minimum age requirement
* Spamming the classifieds, forums, bulletins, or other sections of the site
* Attempting to artificially inflate scores
* Scripting the site

Your account cannot be restored. If you choose to return to MySpace, please follow the rules."

Sooooo. I didn't violate any of their terms. I am accused, convicted and punished without even the courtesy of anything more than an false form letter. There is no appeal or review process. Nothing can be restored. My experiment in understanding MySpace was a success. I now understand that they are a draconian entity with a total lack of understanding of their customers and a lack of respect for them as well.

I am not feeling positive about MySpace today. That's an inderstatement. I've advised many to give MySapce a try. I won't anymore. If you continue on MySpace, make sure you keep a good and up to date copy in case you need to recreate your presence. If you've invested a great deal of time (or money) in customization be aware that it can all end, unilaterally and without recourse.

Try Bebo, Facebook or Ning, among others.

Stephen


Posted by stephen at April 2, 2007 9:55 AM

Comments

I have given thought to making a MySpace profile, but the idea of having a profile in a place where most profiles are loaded with all sorts of "things" that can make a browser crash is not encouraging. This is less so encouraging. I did try FB, given I work in an academic setting. The jury is still out on that one. Best, and keep on blogging.

Posted by: Angel at April 2, 2007 12:24 PM

Perhaps you violated the "maximum age" rule - it's in the fine print that folks over 40 can't read without glasses! LOL!
And I can't even figure out how to delete my Myspace presence - now I know how - just do one of those "naughty" things!

Posted by: Patricia at April 2, 2007 3:37 PM

You know, you might want to consider the possibility that the email did not actually come from MySpace.com...think phishing or trojan or some other malicious intent. And if the email is verifiably from the vendor, consider or investigate how this came to be. For instance, there is an option on all MySpace.com site to notify the the vendor of inappropriate content. How is this handled? Are the site owners automatically notified when such a action is taken? I would be very suspicious of the validity of such an unwarranted and extreme action.

I thought that at first but since the site was deleted I can only assume the e-mail was real. I had denied a few friend requests that day (usual gambling, porn star, nut case sites) so maybe they repported me in retaliation?
SA

Posted by: Karen Harker at April 2, 2007 4:05 PM

There was a post on the ili-l listserv last Fall about Facebook doing the same thing to Florida State University's Library account (deletion) because "Fake names are a a violation of our Terms of Use. We encourage you to create a group for your library instead." I'm not sure if Facebook continues this practice but it looks like Facebook has been a bully as well, at least in the recent past.

***

Not really. You always had to be an "individual" in FB and libraries aren't individuals. Those rules were clear from the start. They always said to be a group.

SA

Posted by: ehartnett at April 2, 2007 5:29 PM

"I now understand that they are a draconian entity with a total lack of understanding of their customers and a lack of respect for them as well."

Is this at all surprising? Look who owns them after all.

Posted by: Matt Smith at April 2, 2007 5:35 PM

My blog was trashed by Google / blogger a few weeks back for having too many links & "irrelevant, repetitive, or nonsensical text". Possibly true, but not in their sense. Anyway, at least there was an appeal process, and they restored my blog to its true, irrelevant dignity.

Bummer about myspace, but I'm finding Facebook more professional and easier to use anyway.

Presumably you'll get to keep your blog here! lol

Posted by: CogSciLibrarian at April 2, 2007 6:01 PM

myspace kicked you off? wow. i have viewed many 'questionable' myspace accounts that should probably be 'eliminated' but not your space. your 'lighthouse' is such an incredible 'space' for you, your views, and your colleagues.

Posted by: Becky at April 2, 2007 6:02 PM

Stephen, that stinks!! I do agree with you though - I gave it a try, but I don't really keep my page up to date - I much prefer facebook.

Posted by: Nicole at April 2, 2007 6:34 PM

That's odd. No clue at all? I decided to crosspost the blog article as a comment in my MySpace account. I wonder how long until my account is removed?

Steve

Posted by: Steven Potter at April 2, 2007 9:03 PM

Wow, that's unbelievable. Your flagrant attempts to "artificially inflate scores" did not go unnoticed.

Posted by: Greg at April 2, 2007 9:49 PM

I wondered where you went. Now I know.

Sharyn Heili

Posted by: Sharyn Heili at April 3, 2007 2:50 PM

That's lousy! I can't imagine what they thought you did wrong. I think this is a case of getting what you pay for, and an example of the reason some libraries are hesitant to jump into these arenas with both feet as official service points. E.g, Second Life has similar language in their ToS: "2.6... Linden Lab has the right at any time for any reason ***or no reason*** to suspend or terminate your Account, terminate this Agreement, and/or refuse any and all current or future use of the Service without notice or liability to you. "
(Emphasis added) Hard to justify the expense of training and tooling up only to find the rug pulled out and the URL you worked to promote is suddenly gone.

Posted by: Jenny Reiswig at April 3, 2007 4:24 PM

That's interesting that it kicked you off. I just created a myspace page for my LIS class to use as an example for my presentation of technology for libraries. Perhaps I will have to warn them that their account could be deleted without warning. Alas, I guess it's just another thing I'll have to add to my list of myspace woes.

Posted by: Melanie at April 10, 2007 10:35 AM

Yikes! That is seriously annoying. Beyond annoying. Until now, my main reason for avoiding myspace (though I have a basic profile) has been aesthetics.

I have been increasingly experimenting with Facebook over the last couple weeks, and having a lot of fun. I've discovered many of my college- and high school-aged cousins there, which is fun, though I have to restrain myself from posting there that when I was their age, I had to learn HTML while walking up hill in three feet of snow both ways if I wanted a web presence!

Posted by: Meg Kribble at April 10, 2007 2:17 PM

I've been looking for info like this. My account was deleted sometime during the last few days, and I didn't even get the courtesy of an email from them. It's very upsetting. I am a 48 year old woman who used the site to keep in touch with some real life friends and relatives, as well as a group of people from a website devoted to recording and photographing cemeteries and I cannot imagine why they would find my profile objectionable. I have written to them every day since I discovered this, at various email addresses, asking for some feedback.

Posted by: Cherie at July 1, 2007 10:20 AM

This would never happen on Ipernity because it's run by a young team, and not a huge-ass company.

Posted by: Chris at July 8, 2007 5:30 AM

Amen buddy! The very same thing happened to me and my daughter. Myspace sucks so bad I hope they go broke someday.

Posted by: gary at September 26, 2007 2:18 PM

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