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January 16, 2007
Intranets
In the special library world intranets can trump the Internet. Putting the best external content behind your firewall and combining it with your workflow and internal records can be transformational on an enterprise scale.
This year’s winners of Jakob Nielsen's Ten Best Intranets of 2007 Awards are:
American Electric Power (AEP), United States
Comcast, United States
DaimlerChrysler AG, Germany
The Dow Chemical Company, United States
Infosys Technologies Limited, India
JPMorgan Chase & Co., United States
Microsoft Corporation, United States
National Geographic Society,United States
The Royal Society for the Protection of Birds (RSPB), United Kingdom
Volvo Group, Sweden
I love the ROI feature in the posting:
"Comcast's marketing extranet has reduced versioning and distribution costs by 50-60% and reduced delivery time even more.
Infosys has experienced a 65% drop in help desk calls since launching its redesign. "
When you consider the cost of running a help desk, reducing calls this much is a major savings.
"Infosys had 1,100% more submissions to its organization-wide news section -- that is, eleven times more submissions -- and 588% more entries to its Team Spirit section."
Just goes to show that great information management and usability delivers great results. I suppose the opposite is true too!
Stephen
Posted by stephen at January 16, 2007 9:07 AM